Answers to common questions about our restoration services, how we work, and what to do when damage strikes. Still not sure? Call us any time.
Here are answers to the questions we hear most. For details on a specific service, follow the links to that service page, or call us and we will walk you through it.
Yes. We answer the phone and respond to emergencies 24 hours a day, 365 days a year.
If your property is in the Orlando area, our crew is typically on-site within the hour. Outside the immediate area, response time depends on distance, but we mobilize the moment you call, 24/7.
Yes. We provide both residential and commercial restoration across the Orlando area.
We serve Orlando and much of Central Florida. Check our service areas page to see if we cover your neighborhood, or just call and ask.
Yes. We are licensed and insured, and our technicians are IICRC-certified.
Yes. We provide a free assessment of the damage and a clear estimate before any work begins.
Related: Residential · Commercial · Service Areas · 24/7 Emergency Response
Water damage usually starts inside your property, from a burst pipe, leak, or appliance. Flooding comes from outside, from storms or rising water, and is often larger in scale and can be contaminated. We handle both.
Mitigation is the urgent work to stop and limit the damage, like water extraction and drying. Restoration is the repair and rebuild that follows. We handle both, start to finish.
Yes. Water can spread into walls, subfloors, and ceilings where you cannot see it, which is why we use moisture meters and thermal imaging to find it.
Related: Water Damage Restoration · Flood Damage Restoration
Yes. Smoke and soot spread well beyond the burned area and can leave lasting odor and corrosion, even after a small fire.
Usually, yes. Putting out a fire leaves water behind, so fire restoration generally includes water removal and drying to prevent mold.
Related: Fire Damage Restoration · Water Damage Restoration
Closely. Mold needs moisture to grow, so it often follows a leak, flood, or water damage that was not dried quickly. If you have had water damage, it is worth watching for mold. We handle both.
Often, yes. There is usually a moisture source feeding it, sometimes hidden behind walls or in the HVAC. Cleaning the surface without fixing the source tends to let it return, which is why we find and address the cause.
Related: Mold Damage Restoration
Get everyone to safety, then call for emergency roof tarping to keep water out until permanent repairs can be made. The faster the roof is covered, the less interior damage you face.
Call for emergency tarping first to stop water from getting in and causing interior damage, then arrange permanent roof repairs. We can tarp right away and guide you on the next steps.
Related: Roof Tarping · Flood Damage Restoration
Make sure everyone is safe, stop the source if it is safe to do so, and call us. We will guide you through the rest and get a crew on the way.
It depends on the type and extent of the damage. Drying can take a few days, with repairs after that. We give you a clear timeline once we have assessed the situation.
Every job is different, so cost depends on the damage. We provide a free assessment and a clear estimate before work begins.
Coverage depends on your policy and the cause of the damage. We document everything thoroughly so you have what you need for your records.
We handle the whole job, from emergency cleanup through repairs and reconstruction, so you have one team from start to finish.
Related: 24/7 Emergency Response · About Us · Contact
If you did not find your answer, call us any time, or request a free quote. We are happy to help.